Returns Policy 

 

 

Thank you for your purchase at Lili + Vee. 

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy. 

 

RETURNS 

All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

 

RETURN PROCESS 

To return an item, please email customer service at [email protected] to obtain a Return Authorization (RA) number. After receiving a RA number place the item securely in its original packaging and include your proof of purchase/and the return form provided, and mail your return the following address: 

Lili + Vee  

Attn: Returns 

RA # 

PO Box 4032  

Narre Warren Vic 3085 

 

Returns using After Pay  

Returns remain subject to Lili + Vee’s returns policy 

If you wish to return an order that has been paid using After Pay please proceed with our return policy, the return procedure remains the same.  For more information on After Pay’s terms and conditions please view this link: https://www.afterpay.com/en-AU/terms,  FAQ’s relating to AfterPay can be found here: https://help.afterpay.com/hc/en-au. 

 

Cancellation of Orders  

Once an order is placed and paid for, we cannot cancel the order for a full refund however we can refund in the form of a store credit.  If you would like to change your mind on an order you will need to contact us immediately within business hours, if the order has not been shipped we can cancel the order for you and apply a store credit to your account. 

 

Faulty Items 

Before sending, all items are thoroughly inspected. In the event of a manufacturing fault, we are happy to refund, repair, exchange or credit the goods. Goods must be returned within a reasonable amount of time (days Australia / 21days Int) for a refund to be considered. Full proof of purchase must also be provided, this can be in the form of a receipt or bank statement. After Inspection if your garment is deemed faulty a full refund will be processed back into the original form of payment only (credit card, PayPal or store credit).  For more information about returns policies, please visit the Office of Fair Trading at http://www.fairtrading.vic.gov.au/refunds.htm 

 

Return Shipping Charges 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  Return shipping charges will be paid or reimburse by us only if the item is deemed faulty.  

 

RECEIVING RETURNS 

After receiving your return and inspecting the condition of your item, we will process your return/exchange. Please allow at least 3 working days from the receipt of your item to process your return/exchange.  We will notify you by email when your return has been processed. 

 

EXCEPTIONS  

The following items cannot be returned or exchanged:  

  • Undergarments 
  • Hosiery 
  • Swimwear 
  • Items that have been worn  

For defective or damaged products, please contact us at customer service below to arrange a refund or exchange[email protected]  

Product Display 

With all our online images, we do our best to display the true colour of the garment however as computer monitors and settings may vary we cannot guarantee that your monitor will display the exact colour of the garment, it may vary slightly.

 

Store Credit  

All returns will be issued with a store credit within 3 working days, there is 12-month expiry date on all store credits. 

Due to the fast turnover of stock we cannot guarantee that we will have a different size in stock to exchange. For this reason, any returns will automatically be issued as a Store Credit that will allow you to revisit our site to either purchase a different item or the same item in a different size, provided it is available. Once the store credit is processed you will receive an email notifying you that the credit is available to use. Store credits will only be issued for the returned garment/s less original shipping costs if there was one.  

 

Please Note  

  •  All purchases of SALE items are final and cannot be exchanged or returned.  Sale prices of any item/s cannot be applied to previous orders already completed and/or shipped. 
  •  Items that have been worn  
  • Above mentioned items  

 

QUESTIONS  

If you have any questions concerning our return policy, please contact us at: 

[email protected]