SHIPPING POLICY

We offer free express shipping on orders over $150AUD and $10.00 flat fee express shipping for orders under $150AUD within Australia.
All international orders:
– Orders under $250AUD are charged $25AU

– Orders over $250AUD we offer free shipping

Our primary shipping service is Australia Post. We rely on their usual Express delivery time frames for shipping items from Melbourne, Australia.

DELIVERY TIME

Orders placed within Australia before 2pm (AEST), Mon-Fri will be sent on the same day.
The method of delivery – our shipping method is Australia Post Express service within Australia.
Additionally, please note that delivery time is also based on “business” days. For example, if you place an order on Sunday, it’s impossible for us to ship an item the same day as all the shippers are closed.

FREE SHIPPING OFFERS

Free shipping promotions may be available on shipments within Australia, but only when specifically mentioned in the promotion.

INTERNATIONAL SHIPPING

International orders are sent via Australia Post “Track and Trace” service, this service typically ranges between 3-15 business days. If you wish to have your items expedited please email us prior to placing your order.

COVID-19 INTERNATIONAL SHIPPING DELAYS

While it’s business as usual here at Lili + Vee, many of our carriers have experienced delays due to changes in work-safety compliance to combat the spread of COVID-19. We are continuing to ship all orders and process returns without delay, however, you may experience shipping delays with Australia Post. If you require delivery by a specified date, please review our estimated shipping time frames to ensure your order will arrive on time.

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges.

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Lili + Vee Online is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.